Refund policy

RETURN AND REFUND POLICY

EquiNL sells digital products, digital publications and access to online services. No physical products are shipped.

Digital products

Digital products are delivered electronically. If you expressly request immediate delivery and acknowledge that you lose your statutory right of withdrawal once delivery has begun, the purchase can no longer be cancelled or refunded after the digital content has been supplied.

If a digital product is defective, inaccessible or was not delivered correctly, please contact us so that we can resolve the issue.

Online access and subscriptions

Access begins immediately after purchase. For subscriptions, cancellation stops future renewals but does not normally result in a refund for a billing period that has already started. You can cancel before the next renewal date through your account or by contacting us.

Nothing in this policy limits any mandatory consumer rights that apply under Dutch or European law.

Incorrect or duplicate payments

If you believe you were charged incorrectly or twice, please contact us. Approved refunds will be returned to the original payment method. Processing times depend on your bank or payment provider.

Contact

EquiNL
Kerkstraat 108
2242 HJ Wassenaar
The Netherlands

Email: viola.belksma@equinl.com